HOPE 2020 Frequently Asked Questions

1. What are the different media platforms can I watch the concert?

  • Facebook

    • For best viewing - go to your link closest to your viewing:

    • *Shared on FB pages of partner organizations

    *You do not need a Facebook account to watch

  • YouTube

    *You do not need a YouTube account to watch

  • Premium Amazon AWS Channel (for uninterrupted, HD Quality, capacity of 1M+ viewers)
    Click here
    Please do not pay now - ONLY pay 30 minutes before concert


2. How do I watch the concert on YouTube? Instructions on how to launch the YouTube via App or URL on phone, tablets or computer.

  1. NABC TV (Official YouTube channel): Click here

*You do not need a YouTube account to watch

3. How do I watch the concert on Facebook? Instructions on how to launch the Facebook via App or URL on phone, tablets or computer.

  • Facebook

    • For best viewing - go to your link closest to your viewing:

    • *Shared on FB pages of partner organizations

    *You do not need a Facebook account to watch


4. Do I need to have a Facebook account to watch the concert on Facebook? If not then how do I watch it live on Facebook. (Instructions Please).

  1. NO, it is a public live on Public FB page. You do not need FB account.


5. How do I watch the concert on AWS (Instructions Please)?

  • Premium Amazon AWS Channel (for uninterrupted, HD Quality, capacity of 1M+ viewers): Click here

    • MANDATORY HD Viewing Fee (not donation) of USD 1.00/day, will be required, OR

    • Donations (incl. HD Viewing Fee) requested

      • For support, or if streaming is interrupted, contact support@nabc2020.org using your payment email

      • Do not pay NOW for HD view fee - wait for 30 minutes before the event.


      Note: Please do not click your browser's back button after you launch the concert. NABC is not responsible for the loss of viewership. Viewing fee is non-refundable.

      ★ All payments have to be made online using International Credit Cards

      • Payments can be made using Google Pay or Apple Pay, if available

      • During payment, a valid email address will be required

      • Payment receipts will be sent to the above email used during online payment


      ★ RESTRICTIONS

      • Watching on multiple devices is allowed but will require payment of the HD Viewing Fee, USD 1.00, for each device.

      • Viewing works for only one viewing on one browser link. You cannot close the browser. If you close and want to open a new browser, you must pay again.

      • Streaming cannot be transferred from one device to another.

      • After steaming starts, it can be paused and resumed on the same device.

      • Each episode will be available for viewing for 24 hours.


6. Do I need to pay to view it on AWS? If yes how much?

  1. $1 per day per browser. Fee goes to Amazon for viewing for each connection.


7. Can I share the viewership on AWS with my friends?

  1. You can share the link to pay. BUT, you cannot share the actual video link as it will be hidden so that one paid account cannot see on multiple browsers or multiple users.


8. In case I have difficulty, watching it on AWS, do I get a refund?

  1. NO, there is no refund. If you close your browser, you must watch on FB / Youtube during the 12 hours window or pay again to watch.


9. Do I need to pay for each day if I choose AWS as my streaming medium?

  1. Yes, $1 per day per browser.


10. If I choose AWS as my streaming medium, then what happens if my connection gets interrupted. Do I need to pay again if I launch the streaming again?

  1. Yes, you will have to pay again. Or watch on FB / YouTube.



11. How do I post my comments while watching the concert? Instructions please.

  1. We encourage you to post comments on FB pages and YouTube channel. We want a virtual audience sharing excitement watching the historic event together.



12. Will the same link for YouTube, Facebook and AWS work for all 3 days of the concert?

  1. Yes, it will work all three days.

  2. Note the same AWS payment link will take you to video link, which will be hidden from you and you can see.



13. Who do I call in case I am still having issues?

  1. There will be a google number provided. BUT, we strongly encourage you to send email to support@nabc2020.org. That email is monitored by a full volunteer support team all three days.


14. If I choose to donate, then can I watch it free on AWS? What is the minimum donation amount?

  1. We expect everyone to donate. Artists have donated their time for Bengal and India.

  2. Your donation is separate from the Amazon viewing fee. That $1 fee per day per browser is for Amazon HD uninterrupted platform.


15. What do I do if I have difficulties (buffering, latency, delay) watching the concert on Facebook or YouTube?

  1. You can rejoin, close and open your browser.

  2. If it continues, you should pay $1 fee per day per browser for AWS link and watch HD and uninterrupted.

  3. AWS pushes content out to regional servers, which balances load regionally and ensures a great viewing experience.


16. Once I launch the concert from my phone, tablet or computer on YouTube or Facebook, can I stream it on my Big Screen TV for a better viewing experience? If yes how? Instructions Please.

  1. Hope 2020 ensures that you can watch on your browser for AWS and FB/YouTube applications/browser links.

  2. Whether your device works with the browser and application depends on your device.


17. If I miss watching the concert live or missed a part of the concert, how can I watch the recorded event? Instructions Please.

  1. You can watch for 12 hours after the show on FB and YouTube - 9 pm EST to 9 am EST.

  2. It will be available on AWS 24 hours till next day's program, Starts 30 minutes before show to 30 minutes next day's show.

  3. It will be available on AWS link for one viewing for one show for $1 AFTER the 3-day event.


18. Will the event be live at the same time in all streaming media (Facebook, YouTube, AWS and Zee Bangla)?

  1. It will be live at the same time on FB, YouTube and AWS link.

  2. Zee Bangla will ONLY show a 2 hour Day 3 episode on Sunday Afternoon July 5th - 4-6 PM IST (in India) and 4-6 PM EST (in USA).


19. What time will the program start each day?

  1. It will start at 9 pm EST (July 3,4,5), 6:30 am IST (July 4,5,6)




News Flash